Privacy & Cookie Policy
Last updated: 22 July 2026
ToyDirect is a wholesale toy manufacturing & sourcing brand operated by the HatchX supply chain. This policy explains what personal data we collect, how we use it, and the cookies / local storage we use on this website. For questions, contact moji@hatchxlaunch.com.
1. Information we collect
When you contact us or request a quote
Through our contact form we collect your name, email address, phone number, and message so we can reply and prepare a quotation.
When you create an account or place an order
If you register or check out, we store your account email, encrypted password, shipping address(es), and order details (products, quantities, totals). Orders placed through our WooCommerce backend are processed and stored on our server.
Automatically
We do not run third-party analytics or advertising trackers on this site. Basic technical information (such as browser type) may be logged by our web server solely for security and troubleshooting.
2. How we use your information
- To respond to quotes and support requests;
- To create and manage your account and address book;
- To process, fulfil, and track orders;
- To keep your shopping cart and preferences across pages.
3. Cookies & local storage
This site uses essential cookies and browser local storage only. These are required for the site to function and cannot be switched off. We do not use any analytics, advertising, or cross-site marketing cookies.
| Name | Type | Purpose | Category |
|---|---|---|---|
toydirect_cart | localStorage | Remembers the items in your shopping cart. | Essential |
toydirect_addresses | localStorage | Remembers your saved shipping addresses (when signed in). | Essential |
toydirect_orders | localStorage | Keeps a local copy of your recent order history. | Essential |
toydirect_coupon | localStorage | Remembers an applied coupon code. | Essential |
toydirect_cookie_consent | localStorage | Stores your acknowledgement of this notice. | Essential |
woocommerce_cart_token, wc_cart_hash | Cookie (set by WooCommerce) | Maintains your cart when the store is served from our WordPress backend. | Essential |
wp_woocommerce_session | Cookie | Links your browsing session to your cart and account. | Essential |
wordpress_logged_in_*, wordpress_sec_* | Cookie | Keeps you signed in to your account. | Essential |
4. Your rights
Depending on your jurisdiction (e.g. GDPR for the EU), you may request access to, correction of, or deletion of your personal data, and object to its processing. To exercise any of these rights, email moji@hatchxlaunch.com.
5. Contact
ToyDirect / HatchX supply chain
Room 2103, No. 88 Zhongshan 8th Road, Yuexiu District, Guangzhou, China
Email: moji@hatchxlaunch.com
WhatsApp / WeChat / Tel: +86 156 0390 3317