Find answers about our products, customization, ordering, shipping, payment and quality standards.
We supply a wide range of wholesale toys including construction vehicles, robots & transformers, building blocks, action figures, dolls, plush toys, educational toys and outdoor toys.
Yes. Our OEM/ODM service covers custom colors, branding & logo printing, packaging design and even feature modifications. Share a reference sample or your concept and we'll develop a tailored prototype for your approval.
Absolutely. Our in-house design team can create retail-ready packaging, instruction manuals, hang tags and custom logo placement. We also provide dielines and 3D mock-ups before production.
We use child-safe ABS, PP, PVC, plush fabrics, wood and other certified materials depending on the product. All materials are selected to meet target-market safety standards and can be tested on request.
Yes. Our products comply with CE, EN71, ASTM F963 and other market-specific requirements. Certificates and test reports are available for download from your account.
Yes. We provide pre-production samples and a final golden sample for approval. The sample cost is usually deductible from your bulk order.
We support low MOQs to help small and growing businesses. Typical MOQ is around 500 pcs per item, and some products start from 300 pcs. The exact MOQ is shown on each product detail page.
Use our contact form, email moji@hatchxlaunch.com, or reach us on WhatsApp / WeChat. Tell us the product, quantity, target price and packaging needs and we'll send a factory-direct quote within 24 hours.
Standard lead time is about 25 days after sample approval, depending on product complexity and order volume. Sampling usually takes 7–10 days.
Yes. We can mix multiple SKUs in one shipment to help you reach container-load efficiency and reduce freight cost per unit.
Orders can be cancelled or modified before production begins. Once production starts, changes may be limited and may incur tooling or material costs. We'll always communicate clearly at every stage.
We ship to 30+ countries worldwide through reliable freight partners, with experience handling both small parcels and full container loads (FCL).
We offer Standard Shipping (≈7–15 days) and Express Shipping for faster delivery. Orders over $100 enjoy free standard shipping.
Yes. We prepare full compliance documentation — commercial invoice, packing list and required certificates — and can assist with customs clearance arrangements for your destination market.
Yes. We are experienced in Amazon FBA prep, including FNSKU labeling, carton labeling, palletizing and direct delivery to designated FBA warehouses.
Shipping cost depends on weight, volume, destination and shipping method. We provide a transparent freight quote before you confirm the order so there are no surprises.
We accept secure online payment for sample and small orders, and T/T (bank transfer) and L/C for bulk production. A deposit is required to start production, with the balance settled before shipment.
All products comply with major international standards including CE, EN71 and ASTM F963. Certificates are available for download from your account.
We work with certified Chenghai partner factories and run a strict QC process — incoming material inspection, in-process checks and final outgoing inspection — so every shipment meets your specifications.
Yes. We welcome third-party inspections by SGS, BV or Intertek and will coordinate access to the factory. Pre-shipment inspection reports can be shared on request.
We take full responsibility for manufacturing defects or damage caused by our packaging. Contact us with photos within 7 days of receipt and we'll arrange replacement or refund.
Competitive pricing with no middleman markup.
Multiple inspections to ensure safe and high-quality toys.
Flexible order quantity to support your business.
Efficient production and on-time worldwide delivery.