Contact / Send Inquiry

联系我们 / 发送询盘

Conversion page to guide buyers to submit inquiries or book calls.

Home > Contact Us > Contact / Send Inquiry

Send Us a Message / 发送询盘

Contact Information

WhatsApp
+86 138-0000-0000
Online 9:00-18:00 (UTC+8)

Email
info@hatchx.cn
Response within 2 hours

WeChat
HATCHX_Toys
Scan QR code to add

Office Hours

Monday - Friday: 9:00 - 18:00 (UTC+8)
Saturday: 9:00 - 12:00
Sunday: Closed
Chinese New Year: Closed (2 weeks)

Our Offices

Shenzhen Office / 深圳办公室

Address: Room 1208, Building A, TCL International Tower, Nanshan District
Function: Headquarters, Sales, Design
Transport: Metro Line 1, 5-min walk from nearest station

Shantou Office / 汕头办公室

Address: 3F, Building 5, Chenghai Toy Trade Center, Chenghai District
Function: Sourcing, QC, Factory Relations
Transport: Metro Line 1, 5-min walk from nearest station

Quick FAQ

How quickly do you respond?

We respond within 2 hours during business hours (UTC+8) and within 24 hours otherwise.

What information should I include in my inquiry?

Include product type, target quantity, target price, destination market, and timeline. The more details you provide, the faster we can quote.

Do you sign NDAs?

Yes, we sign mutual NDAs to protect your product designs and business information.

What are your payment terms?

Standard: 30% deposit, 70% before shipment. L/C available for large orders.

Can I visit your office?

Yes, visitors are welcome by appointment. Contact us to schedule a visit.

Book a Video Call

Schedule a 30-minute video call with our team to discuss your sourcing needs.

Contact Guide Articles

How to Submit an Effective Inquiry

如何提交有效的询盘

Inquiry template, 5 tips to improve response rate

What Information to Include in Your RFQ

RFQ中应包含什么信息

Standard format: product description, target price, quantity

Response Time: When to Expect Our Reply

响应时间：何时收到我们的回复

2-hour response during work hours, 24-hour quote promise

Communication Channels: WhatsApp, Email, or Form?

沟通渠道：WhatsApp、邮件还是表单？

Response speed and use cases by channel

Time Zone Considerations for International Trade

国际贸易的时区考虑

Shenzhen time (UTC+8) vs major markets comparison

How to Book a Video Call with Our Team

如何预约与我们团队的视频通话

Calendly link, meeting duration, preparation

What Happens After You Submit an Inquiry

提交询盘后会发生什么

5-step process from inquiry to quote

NDA and Confidentiality: Protecting Your Ideas

NDA和保密：保护你的创意

NDA signing process, mold ownership protection

FAQ: Common Questions About Working with HATCHX

常见问题：与HATCHX合作

Payment, MOQ, delivery, after-sales FAQ

Office Hours and Holidays

办公时间和假期

Weekday/weekend/Chinese holiday response arrangements

Visit Our Office: Shenzhen and Shantou

参观我们的办公室：深圳和汕头

Address, transport guide, visit appointment process